The Scout device (SCA200) is a USB system with multiple components. It is designed to simultaneously stream 2 video channels (visual/thermal) constantly. Because of this, certain events, most notably power events (e.g., sleep, hibernation, USB selective suspend, OS updates, etc.), can lead to device instability. To minimize these events, it is recommended to configure the system for maximum power. It is also recommended to shutdown the computer and camera daily.

The items in this document are to ensure the best user experience. 

Power Settings (Maximum Performance)
Scout performs best when the operating system is configured for best/maximum performance, especially when there are situations when the computer is running low on battery power. 

Note: Alternatively, you can set the battery settings to Best performance and disable Sleep in Windows 10. Disable sleep and set Power mode to Best Performance in Windows 11.

USB Selective Suspend Settings
If a user does not power down the imaging device after use and the system suspending the USB device, the windows video subsystem may become unstable requiring a system reboot to recover. To prevent this scenario, we recommend disabling the USB selective suspend power saving feature on the computer.

Note: Alternatively, you can disable (uncheck) the USB setting "Stop devices when my screen is off to help save battery. If you're having problems with connected devices, clear the checkbox"

USB Serial Bus Controllers
In some instances when a laptop or battery powered cart is used, the USB controller settings need adjusted. In Device Manager, scroll down to the Universal Serial Bus controllers category, and right-click each device. Choose properties and go to the Power Management tab. Uncheck the box 'Allow the computer to turn off this device to save power' and click Ok to save. Do not need to perform these steps on except USB Composite Device.

Screen Resolution
Scout requires the system resolution be set to 1920×1080 or greater with no scaling applied to ensure the best imaging experience.
Open Display Settings (Right click on desktop and select ‘Display Settings’ or ‘Screen Resolution’). Resolution setting must be set at or above 1920×1080. Size of text, apps and other items (scaling) must be set to 100% (or 96 DPI).

Best Practices:
  • We recommend powering off the camera/computer when not in use for an extended period of time 
  • Charge the cart/computer when battery is less than 30%
  • Reboot promptly after installing system updates/patches
  • Plug the camera USB cable directly into the computer (no USB hubs)