Two separate issues could occur. The first issue is when ImageCapture first loads, there are vertical bars on the thermal image and a horizontal bar of grayscale at the bottom. After 10-15 minutes, the thermal image may correct itself.
The other issue is after the image is taken, the visual image is a rendered black in the Scout upload preview pane and in ImageReview. The image is not recoverable.
There is an Intel Bug with ID #22015737568 causing this issue with our application. The Intel development team is working on an updated driver to resolve it. Until then upgrading/downgrading to version 184.108.40.20655 is the only current fix for either of the two problems.
Link: Intel Iris XE Graphics Update (Ensure you have version 220.127.116.1155 selected before downloading)