Three separate issues could occur. The first is when add a wound location using the 3D Selector. The 3D model does not render properly to the see the figure.

The second issue is when ImageCapture first loads, there are vertical bars on the thermal image and a horizontal bar of grayscale at the bottom. After 10-15 minutes, the thermal image may correct itself.

The last issue is after the image is taken, the visual image is a rendered black in the Scout upload preview pane and in ImageReview. The image is not recoverable.


There is an Intel Bug with ID #22015737568 causing this issue with WPF applications in Windows. This affects our application. Intel is working on an updated driver to resolve it. Until then we are recommending changing the driver to the Microsoft Basic Display Adapter. This will ensure that any system updates will not upgrade the Intel driver to a non-compliant version. 

If you require the use of an Intel driver, there is only one that can be used as a workaround. The driver is version

Link: Intel Iris XE Graphics Update (Ensure you have version selected before downloading)

NOTE: Intel 12th Gen i7 processors do not require a specific graphics card driver version from Intel. The graphics problems above are resolved when the newest processors from Intel are onboard with the Iris Xe graphics card.