When ImageCapture first loads, there are vertical bars on the thermal image and a horizontal bar of grayscale at the bottom. After 10-15 minutes, the thermal image may correct itself.
There is a known issue with an Intel Iris XE graphics card running any driver version prior to 220.127.116.1155. Intel KB Article - do not disable hardware graphics acceleration, it will cause adverse affects in Scout. We recommend updating to the version 18.104.22.1689 or newer to resolve this issue.