Monday-Friday 8am-8pm EST 

Saturday-Sunday 8am-5pm EST 

Support Options:  

Phone1(888851-0098 (Weekdays – Live agent, Weekends – Call back) 

Training and Support Portalhttps://support.woundvision.com (Additional resources for logged in users) 

Service Status Dashboardhttps://status.woundvision.com 

Troubleshooting Guides:  

To expedite any support case, use our support guide prior to creating a ticket. 

Support Response Times:  

The table below represents what our goals are for handling all support cases.  


Initial Response 

Resolution Goal 

Urgent (Issue prevents all users from accessing all features of the service) 

1 hour 

4 hours 

High (Issue prevents all users from accessing multiple features of the service) 

2 hours 

8 hours 

Medium (Issue prevents some users from accessing one or more features of the service, Scout camera not working) 

business hours 

2 days 

Low (Everything Else – Configuration or setup issues, questions, feature requests, etc) 

8 business hours 

3 days 

Medium\Low - RMA (General issues involving a Scout camera that requires it be returned to WoundVision for repair/service) 

business hours 

10 business days